Servicenow csa exam questions Integration skills Business Cases / Use Cases Value proposition Key Performance Indicators and Benchmarks Selection of suitable functions and capabilities to satisfy enterprise necessities Proven Practices for Implementation Implementation techniques to satisfy necessities that maintain upgradability, scalability, and maintainability Implementation answers that paintings along side baseline utility capability PREREQUISITES 6+ months preferred ServiceNow platform enjoy 6+ months ServiceNow implementation enjoy General familiarity with enterprise terminology, acronyms, and initialismsExam questions are primarily based totally on reputable ServiceNow education substances, the ServiceNow documentation web website online and the ServiceNow developer web website online. Study substances published somewhere else on-line aren't reputable, and as according to ServiceNow, have to now no longer be used to put together for the exam.